Disclaimer, Shipping & Returns
Your happiness and satisfaction are our #1 concern. If your order is incorrect due to our error, notify via email within 24 hours of receiving your order and we will then provide you with an authorization number and return shipping label for you to return the product back to us unworn - it must be shipped back out within 48 hours. Once we receive it, we will immediately ship your new order out to you.
All custom orders/products are non-refundable/returnable unless it is our error.
SHIPPING: JKD takes great pride with the turnaround time to complete and ship your order out to you. We are located in Jacksonville, Florida. Each order is shipped with a delivery confirmation, therefore, Jewels Kennedy Designs, will not be responsible for packages once they are delivered to your address. PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT. WE ARE NOT RESPONSIBLE FOR ORDERS SHIPPED TO INCORRECT ADDRESSES. If the package gets returned to sender and you do not pay for shipping back to you, no refund will be given. Also, please know that you will receive your order beautifully packaged and placed inside of a poly mailer so nothing will get wrinkled or ruined.
On all USA orders $75+, you will receive free USPS Priority Shipping. Once USPS scans it in, it is out of our control. JKD is NOT responsible for any import/custom taxes or fees.
Processing time is about 3-4 business days (Monday-Friday not including holidays) plus shipping time from USPS.
ALL ORDERS MUST BE PAID FOR BEFORE THEY ARE PROCESSED. SORRY, WE DO NOT ACCEPT CHECKS or PURCHASE ORDERS.
- Colors and sizes shown throughout our website may vary due to differences in monitors and printers.
- Also, Jewels Kennedy Designs retains the right to refuse or cancel any order by a customer who is being rude, disrespectful to us and/or unreasonable about their order. If we do make an error we will correct it as quickly as possible - your happiness is very important to us.
- No changes can be made after placing your order including removing items.
- Free shipping only covers shipping to you. If USPS sends the item back to sender, customer is required to pay shipping back to them.
- By clicking the box at checkout, you are also agree this purchase is NOT fraud.
We accept exchanges for the same item in a different size. JKD is not responsible for the shipping costs. Exchanges must be submitted within 10 days of your delivery date and shipped out within 7 days of our approval. The fee for exchanges is $7.
- Only one exchange per order.
- JKD is not responsible for any lost packages.
- If after our inspection the item is not in new/unworn condition, JKD is not responsible for the shipping fees back to you.
- Once your exchange is processed and inspected by JKD, your new items will be sent within about 5-7 business days.
Please submit your exchange request here.
We do not accept returns, refunds, or cancellations. But please contact me if you have any problems with your order.
Should you have any questions, please contact Jewels Kennedy Designs. Thank you.
JKD Questions: firstname.lastname@example.org
JKD Boutique Questions: email@example.com