Terms of service

Your happiness and satisfaction are our #1 concern. If your order is incorrect due to our error, please notify us within 24 hours of receiving it and we will then provide you with an authorization number and return shipping label for you to return the product back to us unworn - it must be shipped back out within 48 hours. Once we receive it, we will immediately ship your new order out to you.

JKD takes great pride with the turnaround time to complete and ship your order out to you. We are located in Jacksonville, Florida. Generally it is within 3-4 business days to ship it and USPS takes about 3-5 business days but that depends the distance, holiday season, COVID-19, the weather and so forth. Each order is shipped with a delivery confirmation, therefore, Jewels Kennedy Designs, will not be responsible for packages once they are delivered to your address and lost packages. PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT. WE ARE NOT RESPONSIBLE FOR ORDERS SHIPPED TO INCORRECT ADDRESSES. Also, please know that you will receive your order beautifully packaged.

SHIPPING: Each order is shipped with a delivery confirmation, therefore, Jewels Kennedy Designs, will not be responsible for packages once they are delivered to your address. PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT. WE ARE NOT RESPONSIBLE FOR ORDERS SHIPPED TO INCORRECT ADDRESSES. The return shipment on such orders can take up to 3 to 4 weeks.

ALL ORDERS MUST BE PAID FOR BEFORE THEY ARE PROCESSED. SORRY, WE DO NOT ACCEPT CHECKS or PURCHASE ORDERS.

Also, Jewels Kennedy Designs retains the right to refuse or cancel any order by a customer who is being rude, disrespectful to us and/or unreasonable about their order. If we do make an error we will correct it as quickly as possible - your happiness is very important to us.
Should you have any questions, please contact Jewels Kennedy Designs. Thank you.

xoxo,

JKD