Refund policy

Ordering & Processing

Please review all product details, sizing, and shipping information carefully before placing your order. Once an order is submitted, it cannot be modified or canceled.

Orders are typically processed within 1–3 business days (excluding weekends and holidays) as all items are made to order. During launches, sales, or high-volume periods, processing times may be extended.

You will receive a confirmation email once your order is placed and a shipping confirmation with tracking once your order ships.

Shipping

We currently offer free USA shipping on all orders. Shipping times vary based on location.

  • All orders come with tracking. 
  • USPS Ground Advantage (free on US orders) generally takes about 2-5 business days.
  • USPS Priority Mail takes approximately 1-4 business days. 
  • USPS Priority Mail Express takes approximately 1-2 business days.

Please note:

  • Delivery times are estimates and not guaranteed
  • Jewels Kennedy Designs is not responsible for carrier delays, lost packages once marked delivered, or incorrect addresses provided at checkout

If an order is returned to us due to an incorrect or incomplete address, the customer is responsible for reshipment costs.

Returns & Exchanges

Return Policy

We want you to love your Jewels Kennedy Designs purchase. If something isn’t quite right, we’re happy to accept returns for store credit within 14 days of delivery.

Return Requirements

  • Return requests must be submitted within 14 days of delivery.
  • Items must be unworn, unwashed, and in original condition, with all original tags attached.
  • Items showing signs of wear, damage, washing, or alterations may not be accepted.
  • Sale items and final sale items are not eligible for return unless otherwise stated.

Return Shipping

A $7 return shipping label fee will be deducted from your store credit.

Once your return is approved, you will receive instructions for sending your item back. The $7 label fee will be deducted from the store credit issued after the return is received and inspected.

Store Credit

Approved returns will be issued as store credit only. Store credit does not expire and can be used toward future Jewels Kennedy Designs purchases.

Exchange Policy 

Exchanges must be requested within 10 days of delivery and shipped back within 7 days of exchange approval.

Customers are responsible for all return shipping costs. Jewels Kennedy Designs is not responsible for shipping fees associated with exchanges or for lost packages.

Additional exchange terms:

  • Only one exchange per order is permitted
  • Items must be new, unworn, unwashed, and in original condition
  • Items that do not pass inspection will be returned to the customer at their expense

We do not accept returns unless the item arrives damaged or defective.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the issue

Approved issues will be resolved with a replacement or store credit at our discretion.

Once your exchange is received and approved, replacement items will be shipped within 5–7 business days.

Additional Policies

  • Items must be unworn, unwashed, and in original condition to be eligible for issue review
  • Color variations may occur due to lighting and screen differences
  • Measurements may vary slightly due to the production process

By placing an order with Jewels Kennedy Designs, you agree to all policies listed above.