Frequently Asked Questions

Yes!!! We have free USA shipping on all orders. Orders that are $75+ enjoy free Priority Mail shipping. Express shipping available to add at checkout.

Unfortunately we do not offer cancellations or changes once an order is made. Kindly review all details carefully before placing your order.

We want you to love your Jewels Kennedy Designs purchase. If something isn’t quite right, we’re happy to accept returns for store credit within 14 days of delivery.

Return Requirements

  • Return requests must be submitted within 14 days of delivery.
  • Items must be unworn, unwashed, and in original condition, with all original tags attached.
  • Items showing signs of wear, damage, washing, or alterations may not be accepted.
  • Sale items and final sale items are not eligible for return unless otherwise stated.

Return Shipping

A $7 return shipping label fee will be deducted from your store credit.

Once your return is approved, you will receive instructions for sending your item back. The $7 label fee will be deducted from the store credit issued after the return is received and inspected.

Store Credit

Approved returns will be issued as store credit only. Store credit does not expire and can be used toward future Jewels Kennedy Designs purchases.

Exchanges

If you would prefer a different size or item, please contact us within 14 days of delivery. Exchanges are subject to availability.

Processing Times:

Your order will be processed within 2-3 business days, and delivery may take between 3-8 business days depending on the distance, the weather, holiday timeframe and any delays the shipping company may have.  Each order is shipped with a delivery confirmation. 

Shipping Times:

  • All orders come with tracking. 
  • USPS Ground Advantage(free on US orders) generally takes about 2-5 business days.
  • USPS Priority Mail takes approximately 1-4 business days. 
  • USPS Priority Mail Express takes approximately 1-2 business days.

Please note that Jewels Kennedy Designs will not be responsible for packages that are lost, stolen, undelivered and/or once they are delivered to your address.  

PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT.  WE ARE NOT RESPONSIBLE FOR ORDERS SHIPPED TO INCORRECT ADDRESSES.  

If your package does not within or after the estimated delivery time then you should contact your Local Postal Office to report and provide them with your tracking number for easy reference.

  • Wash your clothing item(s) inside out;
  • Do NOT bleach
  • Wash on gentle cycle;
  • Take clothing item(s) out of washer and either lay it flat or hang it up and let air dry.